State Farm® Insurance Agent Jill Gunnell Mathews
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Mike Lawton
August 1, 2025
5
out of
5
rating by Mike Lawton
"Sam was very informative. He was very helpful and very very professional. That’s what made me decide to take on this policy. Thank you."
We responded:
"Thank you for taking the time to write a 5⭐️ review, Mike! We are very happy to have Sam on our team and nice to know he was the reason you switched to State Farm! Thank you for your business! 😊🙏"
will lyons
August 1, 2025
5
out of
5
rating by will lyons
"Sam was a very pleasant to work with, and I truly enjoy working with him, very professional with phone etiquette. He made me wish I had never left State Farm"
We responded:
"Will! Welcome back! We LOVE customers like you!!! Thank you for taking the time to write such a nice 5⭐️ review! And we enjoy working with Sam too! 🙌"
Ellen Chapman
July 28, 2025
5
out of
5
rating by Ellen Chapman
"The people I talked to at the office were helpful but the technical assist on the app was not helpful at all, it gave auto responses which did not help at all"
We responded:
"Thank you for your feedback. We apologize for the frustration you experienced with the app's technical support, but we are glad to hear that our office was helpful. Please don't hesitate to contact the office for assistance in the future, we are always happy to help."
Jay W
July 18, 2025
5
out of
5
rating by Jay W
"I had great experience working with Samate whom took the time to find great coverage for me and my family. Thanks to his expertise, I was able save money while maintaining the coverage that we needed."
We responded:
"Thank you for sharing your positive experience! Your satisfaction is our top priority, and we appreciate your trust in us. If you need any further assistance, please don’t hesitate to reach out!"
Travis Sellers
July 18, 2025
5
out of
5
rating by Travis Sellers
"Friendly, informative, helpful"
We responded:
"Thank you for your kind words! If there’s anything else we can assist you with, please feel free to reach out!"
Colette Sossaman
July 17, 2025
5
out of
5
rating by Colette Sossaman
"5 star review because of Sam, don’t even dream of contacting me unless it’s Sam. It is absolutely insane how many times y’all make people give all their info just to be connected to someone just to have to GIVE ALL YOUR DAMN INFO AGAIN. I just hang up if you can’t transfer the freaking info from one rep to the next. What good is all this technology if you can’t connect me where I need to go and they have my info? Your online ads saying “ click here for a quote”, is a Joke. It just takes you down a rabbit hole of no return. Give people the damn quote! Sam is good at his job, bottom line and no BS small talk. Can I buy him a drink?🥃 You better hang on to that one."
We responded:
"Thank you so much for the 5-star review and for the kind words about Sam- we couldn't agree more that he's a standout! We're sorry to hear about the frustration with the process, and we truly appreciate your honesty. While Sam clearly made a great impression, we want you to know that everyone on our team is here to help and fully committed to providing the same no-nonsense, top-notch experience. We're constantly working to improve our systems, so your information doesn't have to be repeated, and feedback like yours helps drive that change. We'd love the chance to make things smoother for you next time-with or without Sam (though we'll always try to connect you if he's available!) You are always welcome to visit our office and meet the Mathews Team. Thanks again for your trust and your candor. We're glad to have you with us. "
Jon Jennings
July 16, 2025
5
out of
5
rating by Jon Jennings
"Jamie was a joy to work with, and answered all of my concerns. Thank you!"
We responded:
"Jon, thanks for taking the time to write such a nice review! I agree, Jaime IS indeed a JOY to work with! Thank you for your business!!! "
Aaron Enriquez
July 11, 2025
5
out of
5
rating by Aaron Enriquez
"Sam was outstanding getting me the best policy I needed. He goes above and beyond. Very courteous and professional."
We responded:
"Thank you so much for your kind words! We’re thrilled to hear that Sam provided you with excellent service and found the perfect policy for your needs. We appreciate your recognition of his professionalism and dedication. If you ever need anything else, don’t hesitate to reach out! "
Yusuf Ayobami
June 26, 2025
5
out of
5
rating by Yusuf Ayobami
"She’s so polite, sweet and communicative"
We responded:
"Thank you so much for your wonderful 5-star review, Yusuf! Your kind words mean a lot to us and motivate our team to continue providing excellent service. We truly appreciate your support!"
Roy Smith
June 26, 2025
5
out of
5
rating by Roy Smith
"Mr. Landor is a true professional, very knowledgeable of State Farm product made me feel comfortable and broke all my policies down so I could understand. I’m not a expertise on insurance, but Mr. Sam is if you are looking for an agent that is down to Earth and makes you feel like family give Mr. Landor a call. Thank you for helping me get coverage for my home and Family Mr Sam"
We responded:
"Thank you so much for your heartfelt 5-star review, Roy! We're delighted to hear that Sam provided you with knowledgeable, down-to-earth service and made the insurance process easy to understand. Making our clients feel comfortable and like family is exactly what we strive for. We truly appreciate your trust in us to help protect your home and family. If you ever need anything else, don’t hesitate to reach out!"
Sandra Davenport
June 4, 2025
5
out of
5
rating by Sandra Davenport
"Great service and always quick to respond. They are so friendly and treat you like family."
We responded:
"Thank you SO much for taking the time to leave such a wonderful review, Sandra! 🙌"
Andrea Bellucci
June 2, 2025
5
out of
5
rating by Andrea Bellucci
"Spoke to Jamie about adding an additional vehicle to my policy and she quickly updated our policy without any problems. Jaime is personable and friendly, and explains things in a way that is easily understandable. Thank you for always providing me with exceptional service!"
We responded:
"Thank you for the awesome review and for being a loyal customer! We appreciate you taking the time to write about your experience with my team! We also think Jaime is all the things you mentioned. :-) "
DAVID FREEMAN
May 31, 2025
5
out of
5
rating by DAVID FREEMAN
"Sam L is great and he delivered a next level experience for my wife and I"
We responded:
"David, thank you for taking the time to write such a nice review! We agree that Sam delivers the Good Neighbor Service! Thank you for your business! 😊"
Terry Wu
April 25, 2025
5
out of
5
rating by Terry Wu
"Picked up my phone call at 4:30 on Friday and send me the insurance card I requested immediately, saved my day!"
We responded:
"Terry, thank you for your business and for taking the time to leave us a great review! We are honored to serve your insurance needs now in the future. "
Nathan Viner
March 31, 2025
5
out of
5
rating by Nathan Viner
"I have only had good experiences when dealing with this group. Even when dealing with stressful situations the staff has made the experience as easy as possible."
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
Illean Driver
March 27, 2025
5
out of
5
rating by Illean Driver
"I really enjoyed State Farm they always polite."
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
Susan Clark
February 27, 2025
5
out of
5
rating by Susan Clark
"Great customer service!!"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
simmeE
February 20, 2025
5
out of
5
rating by simmeE
"Amazing service! thank you so much for easy help!"
We responded:
"Thank you for the 5-star review! My State Farm team and I are happy to be your good neighbor!"
Johanna mora villa
February 12, 2025
5
out of
5
rating by Johanna mora villa
"Jamie was amazing! She answered all my questions and even sent me few information about life insurance."
We responded:
"Thank you, Johanna, for your 5-star review and your kind words about Jaime! We appreciate your business and look forward to serving you in the future."
Troy Naquin
January 9, 2025
5
out of
5
rating by Troy Naquin
"Very knowledgeable and helpful agent with value added service."
We responded:
"WoW, Troy! Thank you SO much for the great 5 Star Review!! We look forward to taking care of you and all of your insurance needs! Welcome to our agency! "
Arthur Mironchuk
December 17, 2024
5
out of
5
rating by Arthur Mironchuk
"This team was a big reason I've been with State Farm. Nathan Gouge specifically is always helpful, responsive, and diligent when it came to customer service. Appreciate all you have done."
We responded:
"Thank you for such an outstanding review, Arthur! It’s awesome to hear you appreciate Nathan the way we do! You & customers like you are the reason we do what we do. Our goal to treat everyone in the manner you described. Thanks for your business! ❤️"
Tiffany Wall
December 3, 2024
5
out of
5
rating by Tiffany Wall
"Been awesome to work with and saved us a TON!"
We responded:
"Thank you for taking the time to leave us such an amazing review!!! We look forward to serving as your insurance agency for many years to come! ❤️👏🙌"
Donnie Shaw
November 8, 2024
5
out of
5
rating by Donnie Shaw
"Easy and fast. Thanks for the help"
We responded:
"Donnie, we appreciate your kind words! Our team is always striving to provide fast and easy solutions. Thank you for choosing us!!"
Gloria Harvey
November 7, 2024
5
out of
5
rating by Gloria Harvey
"I have always received the upmost service and handling of my requests from any of the State Farm agents. They are easy to do business with, and Jill Mathews has been like a personal friend to me for years. I appreciate everyone there, and very happy to have them for my insurance needs. Thank you Gloria Harvey"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
lamar Rodriguez
October 11, 2024
5
out of
5
rating by lamar Rodriguez
"I’ve been working with Frank at this office, he is very responsive, efficient and helpful. I emailed him with changes I needed in a time sensitive matter and he delivered. Frank is quick to get things done for you. Great service"
We responded:
"Wow Lamar!! Awesome review! Thank you for taking the time!!! We think Frank is awesome too! "